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Returns Policy:

All goods are correct and in good condition before shipping. Goods sold are not returnable or exchangable.

However, We will exchange goods that are found to be defective or different from what you ordered. Please contact us within 7 days of the delivery date. We will cover courier charge from us to buyer when exchange new goods, but courier charge from buyer to us for exchange goods, buyer need to pay by itself.

We will not be liable to replace any products that fall under the following categories:

  • The Buyer makes further use of such products without the Seller's consent after notifying the Seller of the defect/damage.
  • The defect arises as a result of fair wear and tear, wrong installation, willful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage or use of the products.
  • The Buyer alters or repairs such products without our written consent

Cancel/ Change Order:

Following placement of the initial order for AnDSmartEnt , if for any reason, Buyer decides to cancel the receipt of any orders, Buyer must notify us by email or phone as set forth herein within at least 2 days or immediately before shipment will be made (normally before 3.30pm everyday). If Buyer submits a cancellation request in advance of the 2 days deadline prior to the date of transaction, Buyer will not incur any new charges.

Should you need to cancel or change your order please contact us immediately.


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